Reference

How Our Legal Policy Applies to You

cuan18 operates under a clear set of terms that govern account access, service eligibility, and your rights as someone using this platform. Availability in Indonesia depends on local law, and we ask that you read this section before opening an account.

Jurisdiction-aware termsAccount eligibility rulesDANA, OVO, GoPay policy scopeData handling standardsContact rights explained
cuan18 How Our Legal Policy Applies to You
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to dispute a decision, or need to request a change to how your data is handled, our support team is the right place to start. We handle policy-related queries separately from general account help, so flag the nature of your request when you reach out.

Live Chat Use the live chat widget on the platform to raise a policy or account-access concern. Flag it as a legal or policy query so it reaches the right team.
Email Support Send detailed policy questions or formal data requests to our support email. Include your account ID so we can pull the right records.
Account Help Page Navigate to account settings on mobile or desktop to find the policy contact form. It routes directly to the compliance team, not general support.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

These four areas cover the practical side of how we manage your information and keep your account secure. Each one links directly to a right you hold — to access, correct, or request deletion of your data through the channels listed above.

Data Handling

We collect account data at registration and during wallet verification. This includes wallet names linked to DANA, OVO, or GoPay. We do not sell this data to third parties.

Cookies

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these through your browser at any time.

Account Security

Login uses OTP verification sent to your registered number. If you suspect unauthorised access, use the account lock option in settings or contact us immediately via live chat.

Data Retention

We retain account records for as long as legally required or as long as your account is active. Request a data summary or deletion through the email channel listed in our support section.

Common Legal Questions, Answered Directly

These are the questions we actually receive about our legal terms — covering eligibility, data rights, account decisions, and how to get something changed.

Access depends on local law and is available only in eligible regions. We do not override local regulations. Check whether access is permitted where you are before opening an account.

We collect registration details, wallet information linked to DANA, OVO, or GoPay, and transaction records. This data is used for account management and verification only.

Send a request to our support email with your account ID. The compliance team handles these separately from general queries and will confirm receipt within a reasonable timeframe.

Yes, if our terms are breached — including incomplete wallet verification or suspected fraud. You can dispute a suspension by contacting us through live chat or email with your account details.

Wallet names and linked account details are stored under our data security standards. We use OTP-based login and session management to limit unauthorised access to your account.

We post a notice on the platform when a material update takes effect. Continuing to use the platform after that notice counts as your acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.