Reference

Terms That Cover Your cuan18 Account

Before you open an account or make a deposit through DANA, OVO, or GoPay, these terms set out what you can expect from us and what we ask from you.

Account eligibility conditionsWallet and payment rules: DANA, OVO, GoPayJurisdiction-dependent accessAccount security obligationsModification and closure rights
cuan18 Terms That Cover Your cuan18 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you believe your account has been affected by a policy decision you did not expect, contact our support team directly. We handle terms-related queries through live chat, email, and our in-app help channel so you can get a written response you can refer back to.

Team online

Live Chat

Start a live chat from your account dashboard. Terms queries raised here are logged and you receive a written summary of the resolution.

Email Support

Email us for formal terms clarifications or to request a copy of any policy decision affecting your account. Responses reference the relevant clause.

In-App Help

Open the help section inside your cuan18 account on mobile. Submit a ticket directly tied to your account ID for faster routing to the right team.

HOW WE HANDLE THIS

Accountability Inside Your Account

These are the four areas where our terms directly affect your account experience — from how we store your data to what happens when you need to update account details or request a review of a decision.

Data Handling

Account data you submit during registration — including wallet details for DANA, OVO, or GoPay — is stored securely and used only to operate your account and process transactions.

Cookie Use

We use session cookies to keep your account active while you browse the lobby and functional cookies to remember your preferred payment method between visits.

Account Security

Each login generates a one-time verification step sent to your registered contact. You are responsible for acting on any security alert we send to that contact immediately.

Requesting Changes

To update your registered wallet, name, or contact details, submit a request through live chat or email with your account ID. Changes take effect after we verify the request.

Common Questions About Our Terms

These are the questions we see most often when it comes to account terms, policy changes, and what your rights look like under this agreement.

When we update the terms, we notify you via your registered contact before the changes go live. Continuing to use your account after that date means you accept the updated terms.

No. Deposits must come from a wallet registered in your own name. Sending funds from a third-party DANA, OVO, or GoPay account may result in the transaction being reversed and a review of your account.

We'll contact you at your registered email or in-app message with the reason. You can respond with a formal appeal through the same channel and we'll review it within a reasonable period.

Access depends on local law and where you are connecting from. Eligibility is assessed at registration and may be affected by changes to applicable local regulations in your region.

Email us with your account ID and a data access request. We'll confirm the request in writing and provide the information we hold on your account within a reasonable timeframe.

We aim to notify you before any account closure unless the situation involves suspected fraud or a serious terms violation, in which case suspension may happen immediately pending review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.