Reference

How cuan18 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep that information secure.

Account data protectionDANA, OVO, GoPay payment privacyNo data sold to third partiesYour right to request deletionIndonesia-region data handling

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DATA SECURITY PRACTICE

How We Protect and Manage Your Account Data

Data security is not an afterthought at cuan18. We use SSL encryption across every page, including the login, deposit, and withdrawal flows where your DANA, OVO, or GoPay details pass through our system. Account access requires OTP verification on new devices, which means even if someone has your password, they cannot log in from an unrecognised phone without the code sent to your registered number. We review data retention schedules periodically and delete inactive account data that no longer serves a legitimate purpose.

SSL Encryption

Every connection between your device and cuan18 is encrypted. Your payment data — whether you use DANA, OVO, or GoPay — is never transmitted in plain text.

OTP Login Verification

New device logins require a one-time code sent to your registered number. This step protects your account even if your password is compromised elsewhere.

Data Retention Limits

We do not hold your personal data indefinitely. Transaction records and session logs are kept only as long as needed for account integrity and any open dispute process.

Right to Request Access

You can ask us to provide a summary of the personal data we hold on your account. Submit the request via live chat or the support email listed in your dashboard.

What This Policy Covers and Why It Applies to You

cuan18 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on cuan18, we collect the details you submit — your name, email address, phone number, and the payment method you link, whether that is DANA, OVO, or GoPay. We also record session activity: login timestamps, device type, and the pages you navigate inside

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the lobby. This data serves three purposes: verifying your account identity, processing withdrawals accurately, and improving the way the lobby functions for you. We do not sell, rent, or trade your personal data to outside marketing parties. Payment transaction records tied to DANA, OVO, or GoPay
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are retained only as long as required for account integrity and any applicable dispute resolution. When you withdraw, we cross-check the wallet name against your registered account to prevent misdirected payouts — that step uses your data, and only your data, for that purpose alone. Players
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in Depok or anywhere else in Indonesia can request a full summary of the data we hold by contacting support directly. Availability of certain features depends on local law and eligible regions. We update this policy when our data practices change, and we notify you via
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the email address on your account before changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to request deletion, our support team handles all of these through the channels below. We aim to respond to data-related requests within a reasonable time and will confirm receipt as soon as your message reaches us.

Frequently Asked Questions About Your Privacy

These are the data and privacy questions we hear most often. If your question is not covered here, reach us directly through live chat or account support.

We collect your name, email, phone number, and the e-wallet you link — DANA, OVO, or GoPay. We also log device type and session activity to keep your account secure.

We do not sell or rent your data to third-party marketers. Data is shared only where required for payment processing or where local law and eligible regions require disclosure.

Contact support via live chat or the email in your account dashboard. Include your registered email address and we will compile and send you a summary of data we hold.

Yes. Submit a deletion request through support. We will remove your personal data once any open transactions or disputes are resolved and retention obligations are met.

Payment data passes through SSL-encrypted connections only. We match wallet names to your registered account for withdrawals; no payment credentials are stored in plain text.

Yes. We send a notification to the email address on your account before any material change takes effect, so you always know what the current policy says before it applies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Roulette Gold InfoAbout Us

How cuan18 Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Contact Us About Your Data

Frequently Asked Questions About Your Privacy

01 What personal data does cuan18 collect when I register?

02 Does cuan18 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask cuan18 to delete my account data?

05 How is my DANA, OVO, or GoPay payment data protected?

06 Will I be told if this Privacy Policy changes?

Privacy Policy

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